Refund and Return Policy

You are entitled to cancel your order before production begins at any time.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by sending us an email via our Contact form or if you have an order in progress you can respond to the support email.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

  • Goods that are customized can not be returned for a refund unless damaged upon delivery.
  • Should the product arrive damaged, then a refund can be started by sending an email to us with photos of the damage.
  • We also could remake the product and ship it out at no cost to you instead of issuing a refund.

The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalized.
  • The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the sender address on the shipping label for the package received.

Refunds

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. If you canceled your order before production begins and your order was shipped out then your refund will be issued no later than 30 days from the day on which we received the cancellation.

Shipping Costs and Refund Clause

Glass products can be heavy and vary in shape in size. Shipping costs reflect that. While we make every effort to reduce costs, We also make every effort to ensure the product arrives undamaged. Glass is fragile and as such extra care goes into packing them.

Refunds can not be issued for the cost of shipping. Only for the cost of the products purchased.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail via our contact form.